FAQ’s

Everything you need to know. Please select from the topics below to find what you’re looking for.

FAQs

General

What accreditations do you have?

JMAC Safety systems is accredited to the following:

 

What are your office opening hours?

Office opening hours are Monday – Friday 8.30am – 5pm. The office is closed on bank holidays and the period between Christmas and New Year’s Day.

HIRING

What is the hiring process?

If customers already have an account,  a quotation will be sent for approval. Once this has been accepted as an order, we will then send an order acknowledgment and will need a purchase order or a signed copy of our quotation, and a JMAC representative will contact you to confirm your delivery requirements.

For new customers, we will perform internal credit checks. For poor credit scores, we will require personal guarantees, cross-company guarantees and a proforma payment. We do have limits on stock allocation for new customers. New customers will be required to compete a credit application form which includes trade references to be signed and authorised by an official representative named at Companies House. Once a customer account has been setup, a credit limit will be set and customers will be asked to pay in advance via proforma invoice.

Is there a minimum/maximum hire period?

All hires are made for a minimum initial period of 4 weeks. There is no maximum length of hire period.

How far in advance can I order materials?

There are no time restrictions as to when you can place an order, however we usually advise a minimum of 2 working days notice to deliver standard materials and 4-6 weeks for purchase of bespoke branded or coloured kit (from the day the order was received). All lead times are subject to the availability of stock.

HOW DO I ARRANGE DELIVERY OR COLLECTION?

Can JMAC arrange for dismantling of materials from the plot?

Before collection of materials, it is your responsibility to ensure items are placed into the stillages for collection. Our drivers will not collect materials that have not been stored in stillages and you will be charged should a driver be called out but unable to collect materials for this reason. Additional charges of £52.00 per Hour are to be charged for every hour over and above our drivers spend on site organising materials.

How much notice is required to collect hire materials?

If at any time you wish to off-hire your materials, please contact your sales person or by calling 01642 563696 or emailing sales@jmacsafetysystems.co.uk as early as possible. We require at least 2 working days notice if you would like to off-hire hire materials. We will endeavour to collect materials within 7 working days of your notice and will notify you if this is not possible. We require materials to be returned in a like for like condition as to how they were hired. Any damages will be charged at the rate of the individual component unit purchase price.

Before collection, be sure to make all materials are stored correctly in the stillages and any loose parts (straps, pins) are contained in containers that are suitable for transport. We expect materials to be returned in a like for like condition as to how they were hired.

Items need to be stored for collection correctly and should be:

  • Stored in suitable containers and transportation stillages
  • Collected from a clear collection point
  • Clear access for moffett/forklift collection

Examples of correctly stored items for collection:

Image 1. Panels and legs stored in stillages for transportation

 

Image 2. Loose parts stored in containers suitable for transportation

Examples of incorrectly stored items for collection:

Image 1. Hire materials not accessible for collection and no access for moffett/forklift

Image 2. Materials not stored in stillages and requires extra labour for JMAC driver to load onto JMAC vehicles

Additional charges of £52.00 per hour are to be charged for every hour over and above our drivers spend on site organising materials. All driver activity is tracked through vehicle and timesheet trackers. Any damages will be charged at the rate of the individual component unit purchase price.

How do I arrange collection?

You can arrange the collection of your items on hire by either contacting your sales person or by calling 01642 563696 or emailing sales@jmacsafetysystems.co.uk. Please give us at least 2 working days notice if you wish to off-hire materials. We aim to collect within 7 working days from the day of your off-hire request and will notify you if this is not possible. Before collection, be sure to make all materials are stored correctly in the stillages and any loose parts (straps, pins) are contained in containers that are suitable for transport. We expect materials to be returned in a like for like condition as to how they were hired.

Do I need to sign any documentation at delivery?

Customers are required to accept materials in writing on delivery by signing a delivery note confirming they are happy with the goods delivered and that the amounts delivered represent that of the delivery note. Any discrepancies are to be identified on the delivery note at point of delivery.

Do you deliver nationwide?

We are based in Stockton-on-Tees but we operate on a nationwide basis and currently deliver to customers throughout Scotland, England, Wales and Northern Ireland and the Republic of Ireland- based from Scottish Highlands down to Channel Islands.

Am I able to arrange a specific time for delivery?

Due to factors outside of our control (traffic, holdup on sites etc.), we cannot guarantee a specific time of delivery. All materials will normally be delivered between 8.00 am and 5.00 pm. We will always endeavour to meet early/late or am/pm requests but cannot guarantee this and additional charges may apply. The driver will always call and let you know when they are close to the site. If a driver has to wait onsite to off-load materials for longer than 45 minutes while you arrange a forklift to unload, a waiting charge will apply. Our drivers can unload with moffett on an aided delivery for an additional charge.

How will the materials be transported?

Our articulated vehicles will be used throughout the UK from our Stockton-based Headquarters. Our fleet includes both crane arm and articulated lorries with demountable moffetts. The Hiab crane enables easier positioning of products and equipment in heavily built-up areas, while improved lifting capacity makes stacking safety products easier and safer. Additionally we have rough terrain moffetts, which are demountable and allow up to 2.5 tonne load to be loaded or unloaded on your site without the need for forklift capacity. Our delivery lorries will transport your materials directly to your site. All JMAC’s vehicles conform and are certified to current specific Health & Safety legislation. The materials are loaded/unloaded from the lorries by our CPCS/ALLMI accredited drivers, who are equipped with all suitable personal protective equipment and are fully conversant with all current safety legislation, and have received comprehensive and consistent internal and external height safety training to ensure the highest standards are achieved.

Vehicles have additional features including sensors, cameras and enhanced warning systems for improved visibility of vulnerable road users, all of our New Trucks are also compliant with to Transport for London’s Direct Vision Standard for entry into our capital city.

How do I prepare my site for the delivery of hire materials?

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for informing any third parties on site of our arrival.

How long will delivery take?

Our usual lead time is 2-3 working days for standard hire materials and 4-6 weeks for the purchase of coloured kit from the day the order was received . All lead times are subject to the availability of stock.

What is the hiring process?

Once we have received your Purchase Order, your sales person will contact you to confirm the order and delivery requirements. A reservation is then made and confirmed with the nearest branch where your unit will be scheduled for delivery as advised. You are advised to contact your sales person to arrange the collection of materials.

JMAC SUPPLY, FIT AND INSTALLATION

Is there evidence that work has been completed?

Upon each erection and dismantle, a handover certificate is signed by the JMAC installer and a member of the site team. This handover certificate is a legal document to provide proof that, at handover stage, the system is fit for purpose and in safe working order as per manufacturers guidelines. A copy of this handover is retained onsite for their records and a second copy is returned to the office for payment evidence.

How do I use your booking in service for my project?

A specific service is tailored to the needs of each client, you can email info@jmacsafetysystems.co.uk or call our office on 01642 563696.

What is the process should JMSS be successful in securing tendered works?

We will attend a pre-start meeting between the client and our experienced operations team. This meeting will discuss your project programme, time frames and needs, you will receive our operations & maintenance manual, RAMS, booking in procedures training manual, and other supporting documentation. Going forward from this, you can then book in your first plots with our operational admin team and our trained installers will attend site as and when required.

LEAD TIMES

What’s the lead time for bespoke branded materials?

4-6 weeks from approval of panel design and artwork.

What’s the lead time on MAC branded materials?

Available for immediate delivery, we can have the system on site within 24 hours of order. *Subject to payment & location.

MACDECK SYSTEM

What platform safety decking system do I need?

We offer various solutions for specific types of build, the Macdeck system can accommodate all build types such as, Traditional build, Timber frame, steel frame, and commercial builds.

Depending on what platform height you are working at, we offer a range of fixed and extendable legs, varying from 1.5m to 3.0m platform height.

Find out more about our leg range

If you required a freestanding system, our safety decking platform offers flexibility to choose your platform height – whether it’s for a traditional house or for higher ceiling heights, and with the capability to be freestanding if you have open-ended facades or elevations, where there is no need for a supporting structure.

Find out more about our MacBrace

We provide hire, sale and installation of fall safety and debris containment to ensure you protect staff and public while working at height. From your initial enquiry, a dedicated sales person will be on hand to talk through your requirements, answer any queries and advise on the best materials for you.

 

 

Is Macdeck a freestanding platform?

Yes, the Macdeck system is freestanding. Our MacBrace component allows the MacDeck system to become totally free standing when built in line with manufacturer guidelines. This means that the MacDeck system can be erected without supporting walls – this is a common requirement in today’s housing market with low level living spaces at single story and protruding porches. We recommend that every 5th bay is fully braced in either direction or on each end bay, as a minimum.

 

Can the system be loaded?

Macdeck can be loaded up to 2.0kn (200kg) per m2, the weight should be evenly distributed above the legs, loading diagrams are provided on request for each specific house builder. *Please note, the loading is also determined by the floor joist manufacturers load capacity, you can load our system to 2.0kn. However, please bare in mind the joists may not be able to sustain the leg load imposed when the decking system is fully loaded.

Can scaffold be built through the Macdeck system?

*Macdeck is specifically designed to allow tubular or system scaffold to be built through the system. JMSS have a generic scaffolding design with supporting calculations for the erection of party wall scaffolding to be built through the decking system. JMACs heritage and experience comes through managing a successful scaffolding company, this allows us to tailor and advise on bespoke projects to coordinate scaffolding operations with safety decking platforms, creating value for money for the client.

What leg sizes do you offer?

We offer the Macdeck legs in 3 different sizes 1.5m (white), 1.8m (black) & 2.0 (TBC) we also offer an extendable leg, which extends from 1.8 – 3.0m.

What is the correct way to store the Macdeck system?

We provide extended stillages that store up to 102 legs. The panels should be pallet stacked and banded 25 panels high.

Is free training provided on all purchases of the Macdeck system?

Free delivery & training comes as standard practice with all purchases of our Macdeck system. We feel that training and introducing our product to you is important as we value each customer, and providing a face to face service means we can start our relationship off the same way we mean to go on.

What components are included with the hire/purchase of the Macdeck system?

Panels

Legs

Base/heads

Pins

Camstraps

Is the Macdeck system available to purchase in any other colours?

Our panels are not available in any other colour. However, special requests for bespoke colours can be requested based on quantity.

Our legs can be purchased in either black 1.8m or white 1.5m, two colour options so the different sizes can be recognised.

Why should we choose the Macdeck system as opposed to other industry options?

We’ve gone that extra mile to ensure we’re offering the best quality system on the market. The Macdeck system boasts a range of unique selling points we’re very proud to offer to our client base:

SAFETY

MACDECK provides a safe, robust solution for working at height, allowing you to work in confidence knowing you have the strongest plastic safety decking platform under your feet. The system comes with a dual locking pin safety feature which can be viewed from above to show that the system is locked correctly.

SERVICE

The team here at JMSS ensure all clients are taken care of with a first-class service. We’re proud to have a team of knowledgeable, friendly and helpful staff who support clients through every step of their project. We design and manufacture all of our products ourselves, meaning we have stock readily available for clients, even at short notice, our pro-active team can be on site within 24 hours of initial contact.

BRANDING

MACDECK can be branded with your company logos and contact information, when you purchase this product from us. This acts as a great way of promoting your brand, along with being an intelligent theft deterrent too. Did you know that all components can be bespoke branded to you?

 

FLEXIBILITY

MACDECK has you covered with three different sized panels: 1m x 1m, 1m x 750mm and 1m x 500mm. Whatever the shape or size of your project, Macdeck will allow the flexibility for you to assemble the system regardless of the room configuration. We also offer our legs in various sizes ranging from 1.5m up to 3.0m.

SIMPLICITY

MACDECK is light weight and easy to handle, with only three main components, Macdeck is quick and simple to erect and dismantle. The system can be installed by one person, whilst easily erecting 60m2 within an hour.

DURABILITY

MACDECK is a quality fall prevention working platform which is manufactured in the UK to the highest possible standards. Boasting a load capacity of 2.0kn, we implemented a rigorous testing regime to ensure the absolute safety & durability of the Macdeck product. We are continuously further developing our product range and keeping ahead of the game.

INNOVATION

MACDECK has an innovative design which allows the holes in the deck itself to be utilised to build a party wall scaffold through. Once the internal scaffold has been removed, there is no need to have a void in the safety deck platform, which saves on re- visits to site and improves the build programme.

REGULATIONS

MACDECK has an independently tested load capacity of 2.0kN per square metre. The Macdeck safety decking system is tested to and far exceeds BS EN 12811-1 Part 3 (for structural integrity and safety factor, for use as a General Purpose Working and Safety Platform) and satisfies the roof non-fragility test in accordance with ACR (M) 001:2000. Through extreme weather testing, we are able to prove the Macdeck platforms structural integrity is not compromised through exposure to frost or UV.

 

PRICING & QUOTES

Are there any additional charges?

Any abortive journeys are charged at full transport charge.

Any additional labour time due to incorrect storage of materials for collection is charged at £52 per hour.

Any wait time on site for drivers over and above 45 minutes is charged at £52 per hour.

All items coming off hire will be checked for damages. Any damages will be reported to the customer and charged at the rate of the individual component unit purchase price.

How can I pay for hire materials?
  • BACS
  • Payment plans – A payment plan can be created for a customer seeking to purchase goods with payments made over a short term (max 6 months). An interest rate of 4.9% would be charged.
  • Hire to buy – If at any point throughout your hire period you want to convert to purchase the materials, you can reduce the balance on hire and purchase your materials. For further information on hire to buy, speak to our sales team on sales@jmacsafetysystems.co.uk
What are the terms of payment?

Our standard payment terms are strictly 30 days from the end of the month.

New Accounts may be asked to pay in advance via proforma or via Direct Debit.

Is there an initial account setup charge?

For most hire and sale materials, all costs are included in your monthly invoice delivery and collection charges.

A 50% deposit is required on the purchase of bespoke branded materials.

New Accounts may be asked to pay in advance via proforma or via Direct Debit.

What is included in the quoted price?

Your quote will cover your hire and transportation costs. Hire prices quoted are per week and are charged 4 weekly and in advance. All hires are charged for a minimum initial hire period of 4 weeks. Delivery and collection transportation costs are charged upfront.  You will be charged on your invoice per item per day for in arrears (e.g. materials hired from the 1st of January until 31st of January will be invoiced on the last day of the month for the 31 day period per item per day).

 

Is the Macdeck system available to purchase on finance?

Yes, we offer the option to purchase our system via our recommended financial partners. You may also use your own.

I’d like a quotation for your Macdeck system/products, what are my options?

Our bespoke quotes are based on what service you require. Please see the various options below:

Full Contracting – We provide a full contracting service which includes the supply, hire, installation, and dismantling of the system in one price per m2 for a set time period*. JMAC will manage the allocation and movement of materials on site, leaving all work areas clean and tidy before vacating site. Our trained supervisors will visit site to ensure the standards are maintained. We provide this service within the NE, NW or within one hour of our Stockton On Tees depot. However, we work with a selective group of strategic partners who are based around the UK who can offer the service levels required – Please get in touch and we will recommend the closest one to you.

*Additional hire charges are incurred per week thereafter, should the hire time be exceeded. 

Hire only – We will deliver allocated materials to site specific to your needs. On delivery we will train your workforce/operatives on how to erect and dismantle the Macdeck System safely, and how to store and manage the equipment. A Macdeck certificate is issued once the trainer has evaluated competency levels. Price will be based on a weekly hire rate per m2 and we will collect the kit upon project completion.

Labour only** – If you have purchased or hired our Macdeck system, we can provide a labour only option where our fully trained Macdeck installers will attend your site to erect/dismantle and safely store the system.

Hire and Labour** – A set allocation of materials will be delivered to site. On delivery, the hire will commence for the agreed duration. This acts as the hire element of works.

In geographical areas or specialist jobs where JMAC can provide labour, a fixed labour cost will then be agreed to run alongside the hire agreement. This hire/labour option will provide the client with a supply and fit service undertaken by our knowledgeable and experienced install teams.

Purchase – Our Macdeck system is available to purchase either Mac branded or Bespoke branded (with your company logo). Prices are subject to volume, location and minimum order quantities where applicable.

JMSS products that are available to purchase with our Bespoke branding service:

Macdeck Panels

Macdeck Legs

Macdeck Base & Heads

Livery

Brickguard

Ladderguard

Additional ancillary components as well as other Mac products can be purchased separately, please click below for a quote from our team.

** This option is dependent on location or specified jobs, we currently provide this service in NE, NW, Cumbria & South Scotland. We’re constantly growing and evolving, so we always try to be flexible with our clients – If you would require this service but your location is not listed, please give us a call to see how we may be able to assist with this.

What’s the best way for me to price up your products?

Several factors will determine the pricing of our products and services, including order quantity and design of parts.

Please get in touch with us for a quote tailored to your specific needs.

RECRUITMENT

How can I apply for jobs at JMAC?

If you are interested in applying for a specific vacancy that has been advertised, you will need to apply directly on the JMAC Careers page https://www.jmacsafetysystems.co.uk/careers/

Do you have any current vacancies within JMAC Safety Systems?

We’re always on the lookout for fresh and talented individuals to join our ever-growing team.  Please take a look at our Careers Page for more information.

SITE ACCESS

Can you do site visits before delivery takes place?

In some circumstances, we can carry out a site visit beforehand for complex installations or on sites where limited and restricted access may be a concern to ensure that delivery and site set-up runs as smoothly as possible.

What site access do I need to ensure for the delivery of hire materials?

Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for informing any third parties on site of our arrival.

It is the customer’s responsibility to ensure the ground is adequately prepared and there is adequate space on site for JMAC vehicles and materials. If you have any doubts concerning the space onsite for access for the delivery/collection of materials, then simply send us a drawing with dimensions and we will check that the delivery is feasible.

Materials will be delivered to site in metal stillages and suitable containment units for small parts (cam straps, etc). It is the customer’s responsibility to ensure there is adequate space on site for materials.

Stillages are the following dimensions:

How will I know that your vehicle will fit onsite?

We use either ‘Hiab’ trucks fitted with their own crane or an articulated vehicle with attached moffett to deliver the materials. The trucks require a delivery site with ample access and solid ground. The on-board crane sets down the materials from the side of the vehicle and therefore we need approximately a XXft width to facilitate the offloading. Additionally, there must be no overhead cables or overhanging trees in the way. The moffett requires space of XXXft to set down materials. It is the customer’s responsibility to ensure the ground is adequately prepared and there is adequate space on site for JMAC vehicles and materials.

The delivery trucks will be a maximum size of approximately either XXft or XXft long by XXft wide. The vehicle height will be around XXft and when the crane is extended to its full height this will be approximately XXft.

If you have any doubts concerning the space onsite for access for the delivery/collection of materials, then simply send us a drawing with dimensions and we will check that the delivery is feasible.  For complex deliveries/collections, as part of the JMAC service, an experienced team will be available during office hours to deal with any enquiries or issues.

Our materials can either be delivered by aided delivery which includes the provision of Moffett and a qualified driver to reduce impact on your site team, allowing us to load and unload ourselves. If you want a regular delivery and are arranging your own unloading with a crane or forklift on site,  we will allow a 1 hour wait period before a wait time charge will be incurred. Within reason we can get materials almost anywhere but it is always best to check with us beforehand.

TERMS AND CONDITIONS

Do you have a copy of your terms and conditions?
What happens if my items get damaged?

On return of off-hired materials, a yard count of all segregated materials off-hired is conducted at JMAC branch, where losses and damages are identified and photos are taken.  An off-hire confirmation will be produced and the customer has customer has 7 days to come and inspect the materials if in dispute.

Any damages will be charged at the rate of the individual component unit purchase price.

What if I need to cancel my order?

Any cancellations must be made more than 24 hours before delivery or they will incur the full delivery charges.